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FAQ - Frequently Asked Questions

Do you have a storefront?

We currently do not have a permanent storefront at this time but there is interest for a permanent location in Stark County. Our residential area is in Massillon, Ohio; we do offer free curbside pickup if you place an order online to avoid shipping cost. To pick up, just click the pick up option during check out and we will reach out to you to arrange a date and time that works best for you. 

Questions? Email Us

What events will you be attending?

We travel to upscale markets and events in Northeast Ohio and beyond. Check out our events page to see upcoming events happening near you. You can also sign up for our email newsletter on the bottom of this page to stay informed. Don't forget to follow us on social media for event updates, new product alerts, and our opportunity sales.   Facebook    Instagram

Do you offer financing?

Yes, we sure do! So that you can maximize your budget, we offer financing for orders over $50 with our partner, Shop Pay. Shop Pay allows you to pay off your purchase over 6 weeks instead of all at once. Best of all, it's completely free. Zero interest. Zero fees. Shop Pay does not affect your credit score. Select Shop Pay at checkout for this option.

What is your return policy?

Return Policy: We offer a 30-day return policy as long as the condition of the item(s) are in "like-new" condition with no visible signs of wear or use. All seasonal, sale, vintage, and special order items are considered final sale. Returns can be processed by emailing with your order number and the information about the item you are returning. Unless item(s) you received were damaged or defected, we ask that you pay return shipping costs. You’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

How can I sell to Rust & Cinder?

We are always open to buying from local artists and crafters. If you think your product would be a great fit, we would love to hear from you!