I came across this business as I was in the hunt for Halloween themed terracotta pumpkin luminaries. I missed out on something similar last year as I waited too long into the season to get them, so this year I was ready! When I opened my package, one of the terracotta luminaries were broken. They were carefully packaged but I decided to snap a couple photos and reach out to the email address on my packing receipt! I’m so glad I did. Morgan quickly responded and immediately offered to issue a refund for the damaged item. Please do not pass up the opportunity to shop rust & cinder. I am so glad I did! Their products are unique and well crafted and their customer service is incredible! I’ll be a repeat customer! Thank you Morgan and Thank you rust & cinder for being an exceptional business!